As a leader, tough conversations are inevitable—but navigating them without damaging trust is the real challenge. Whether you're delivering difficult feedback, addressing misalignment, or advocating for change, the way you show up and communicate matters. Authenticity is key, but being authentic doesn’t mean saying whatever comes to mind—it means expressing yourself in a way that is clear, constructive, and considerate.
The CARE Model is simple yet powerful framework to help you lead tough conversations with confidence and integrity. I've used it and it is a game changer. I've gone from being reactive, too direct, and missing perspective to intentionally engaging, listening to understand, and making better decisions in partnership with others.
This free CARE Model Playbook will show you how to:
✔ Communicate openly and honestly while ensuring your message lands with clarity
✔ Balance authenticity with emotional intelligence to prevent unnecessary conflict
✔ Encourage open, productive dialogue while making others feel heard and valued
✔ Strengthen relationships through transparency, even in high-stakes situations
This playbook includes key questions, conversation prompts, and a structured planner to help you turn difficult conversations into opportunities for trust-building and growth.